SHIPPING & RETURNS

Shipping Policy

SHIPPING ZONES

We currently ONLY ship domestically within the USA. 

SHIPPING RATES

To keep the costs of our shipping as low as possible, we charge a flat shipping rates depending on weight. Products weighing under a pound are $8. Products weighing over a pound are $13. Tracking numbers are provided with EVERY ORDER. We also offer FREE DOMESTIC SHIPPING to all orders over $75. Free shipping minimum must be met before taxes and after discounts are applied. There is no need for a coupon code as it is automatically applied to cart. We ship all orders via USPS with First Class or Priority Mail depending on the weight. All orders ship within 3-5 business days; however, there can be expected delays during the holiday season.

LOST OR STOLEN PACKAGES

Unfortunately, we cannot be responsible for lost or stolen packages where the has been registered as delivered. If you find that you have not received your package and it is missing, please contact us immediately and we will begin an investigation with the mail carrier to attempt to track down the package.  Please make sure your shipping address is correct at the time of purchase and make sure your package will be delivered to a safe area. If you would like to add a signature to your delivery to make sure it is delivered accurately, please email us at customer service: helloretroelle@gmail.com BEFORE YOU PLACE YOUR ORDER!! Additional fees may apply.

Returns, Exchanges & Cancellation Policy

CANCELLATIONS

We will honor requests to cancelled orders within 24 hours of being purchased.  Unfortunately we cannot but cancel orders past 24 hours after they have been placed.

DAMAGES

Here at Retro Elle, we want our customers to enjoy their shopping experience and love the products they receive. If you experience any damages to your order, please contact our customer service department by email at: helloretroelle@gmail.com so we can further assist you. Please be prepared to send proof of damages.

RETURNS/EXCHANGES

Due to our products being made with natural ingredients and to avoid any potentials for possible contamination, we do not accept returns or exchanges at this time.